4; 0; 0; SamHolding. 0 Kudos. When you’ve got your QuickStart kit, we’ll activate your account and you can start installing your Virgin Media. All new customers signing up to Virgin Media TV will now get the 360 box, and existing customers with either the V6 or TiVo box can choose to upgrade. Just saved £500 from an hour or so of comparisons. I was struggling financially and the broadband wasn't high on my list of priorities. Networking and WiFi Push the white cable (from the old Hub) into the back of the new Hub. Enter the email address or the mobile number you gave us when you joined Virgin Media. [landline number including the area code] #. There are 996 devices. The Disney+ 6-month subscription offer is open to participants who purchase and activate a new eligible Samsung Galaxy S23 family device, Galaxy S22 family device, Tab S8 family device, Z Fold3, Z Flip3, Z Flip4 5G, Z Fold4 5G, S21FE or S20FE. 50 per month. New around here? Check out the do's and don'ts, in our Community FAQs. (18 month contract applies) 54. You can see when your device has connected to the network by checking the signal bar at the top of the screen. The only thing better than your hot Virgin Plus phone is an even hotter Virgin Plus phone! We've got a killer line-up, with phones starting as low as $0. A. Up to 1 minute long ; Stored, un-played for 21 days ; Kept for 3 days when you’ve had a listen ; And 10 voicemails can be saved;. Just to recap, the Pending: Adding Soon dissappeared a day before I called the call centre. Enjoy! Ring virgin they will update ur router settings for 8t to work. The best way to contact Virgin Media to cancel is over the phone. Welcome to Virgin Media! This video will take you through installing your broadband, step by step. We can also order you a replacement SIM, or you can order one in your My. Lets say you give notice to cancel today, so cancellation is the 18th November. 05-01-2022 16:01. Here’s how much we’ll credit you for the following service issues: £9. Key words are initially, confirmed and writing. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along with charges & terms for each Stream subscription. * Advisors have £20, £30, and £50 closer credits available on EVERY call. Sky Cinema and Sky Entertainment UHD require 4K compatible TV/device with HDCP 2. No, you can keep using the same phone you’ve always used. Thanks Cleoriff, but there is not a working solution as an answere. If you have any issues you could try rebooting and that usually prompts the box to reset itself allowing the new channels to be transmitted. And before getting started, don't plug in or turn on kit until it’s time. They’re here to help Mon-Fri, 8am-10pm; Saturday, 8am-6pm; and Sunday 9am-5pm. Enter your My Account username and password. For example: [mobile number including the country code] #. 7. Can usually be done automatically by ringing the number on the box. B. ),. Virgin Media Installing your TiVo broadband phone in Self Care Videos 11-04-2017; Resolved: Virgin Media lines engaged in Announcements 28-02-2017; Getting help with your Virgin Media services in Help 29-07-2016; Troubleshooting your Virgin Media router in Help 29-07-2016In your Stream kit you’ll find everything you need to get the Stream box up and running. So I can take a closer look I've popped you over a private message. 2. As soon as they. on 26-03-2023 19:46. It has been a month without - 5095378But I think that only lasts so long before dissapearing !-----Ultimate Volt, 2 x TV360 boxes 0 Kudos Share Reply. Level 1: Joiner 1 Posts; 1 Topics; 0 Solutions; Registered: 29-10-2021. Recycle or return your kit. And upload is 38500089 bps. Next. g. It was available for £12. 33K; jpeg1. Hi there, I have a new connection with Virginmedia and should now be on the ultimate volt bundle including Netflix. You can have it posted to your home or collect it from a. After that you're free to discontinue the service by giving us 30 days prior notice. can unlock a number of benefits if they activate them when signing up with Virgin, or through their My O2 account. And with our 500GB TiVo box you can record around 250 hours of standard TV or around 50 hours of HD TV. Give us 24 hours to add Voicemail Plus to your account, then dial 1571. If you have any questions about your Virgin Money Debit Card or your account, you can contact us: By phone: 0345 600 6103* (in the UK) +44 191 279 4604** (from overseas). And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. Keeping a balance in your Prepaid account makes sure that you: Always have the lowest by-the-minute calling rate. Virgin TV customers can now access a host of popular shows and movies available exclusively on Paramount+ for £6. You just need to give Virgin Media 30 days’ notice that you want to leave. Head straight to Netflix here and follow the steps to activate your account. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an. The Engineer installation should take between 30 minutes to 2 hours, depending on your subscribed services. 1. My current contract is the Ultimate Volt Bundle with Netflix premium and Gig1 which I am paying £63. How long is my Contract for my Services? There is no set period unless you and Virgin Plus agree to a contract term of greater than one month (for example, 12 months) (a “Fixed Term”) for particular Services. You’ll find some simple step-by-step instructions telling you how to set up each of your services. 2. We would like to show you a description here but the site won’t allow us. On-time Delivery. Step 3 Once you get your new SIM, the switch process starts as soon as you put it in your mobile. When you buy your new Virgin Mobile phone contract or SIM from us, we’ll ask you if you want to switch then, and that’s when you can give us your PAC. If you choose another Netflix plan, you’ll only have. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. In response to jbrennand. If you're using the Minute2Minute service, you can keep your account active by setting an Auto Top-Up option for $15 every 90 days. Virgin Media installation times Virgin Media has its own network, but installation times are similar to Openreach network providers, at approximately 14 days for a new customer. Virgin estimates that it should take around 40 minutes to complete your broadband installation. - 5341819Broadband speed. Kind regards, Ilyas. When moving home, you’ll probably have a long list of things to do. Solved: Virgin Media failed to carry out installations on numerous occasions in my new flat after I moved home. Available on new activations only. * Activation fees (for a new Hub3. Broadband ISP Virgin Media and mobile operator O2 UK, which merged into VMO2, will today launch a new range of “VOLT” products that aim to replace their existing “Oomph” bundles. How long do Virgin Media take to answer a complaint? So far I have been waiting 106 days and they have not even attempted to contact me. The Virgin Media Store brings you the latest movies to buy and keep, plus much-loved TV Box Sets to own. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. It was available for £12. With the IP Address in hand, click on "Advanced Settings" again, then on "Security", then on "Port Forwarding". Changing your TV box takes just over an. They told me that was ok and then took my payment details. I received an email confirming the order saying it would take 3. How long does my data boost last? An unlimited data boost lasts for seven days. Plug the cables in. Netflix Activation. Get connected to the Virgin Mobile network Next, wait for the SIM to connect to the Virgin Mobile network. In the past 30 days, there are 16 WorthEPenny members who reportedly saved an average of $9. <link rel="stylesheet" href="styles. apparently IT need to do something. Prices may increase at any time during the contract. The reward details will be displayed in the tile on Virgin Red before you confirm your purchase. 3. Re: +1 to Missing Netflix activation email. 4. minimum period. Once the activation process is complete, you can insert the activated SIM card into your device. - 5341819. See full list on cable. Or 0800 956 6000 from any other mobile phone or landline. Rarely, texts can take up to 48 hours to be delivered. How do I activate volt? Every time I try it sends me to my O2, then when I've signed in there, it sends me back to virgin with no option of - 5203267If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. O2 pay monthly customers are not subject to a time limit and can unlock their phone free of charge at any. Had Virgin Media broadband installed two weeks ago. Thanks for coming back to us. From here, simply fill in the details you're asked for and within 14 days you should have your benefits applied on both your O2 and Virgin Media accounts. on 26-03-2023 18:47. Solved: Hi, On Friday I signed up for a broadband contract for my new home and was surprised to get a phone call this morning from an - 5171702. Then follow the on-screen instructions. QuickStart, set up and connections. 12". If you choose another Netflix plan, you’ll only have. I'm a Very Insightful Person, I'm here to share knowledge. Mission beach, Queesland. 3. It’s important to follow the instructions provided by your service. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. it does not even display my old package. Find out the answers to any questions you may have about our mobile service. The replacement SIM we send you will not work right away. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing. In your Stream kit you’ll find everything you need to get the Stream box up and running. No Fee. 160. However, in some cases, it may take longer. Your sales agent will advise you of this prior to completion of the order. Both Sky and Virgin Media will be reluctant to let you go. . What you should know before you port your number. Everything you need is posted to you. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. We recommend doing this 9 months before you expect homebuyers to move in. Plug into the Virgin Media wall socket. A one-time upgrade processing fee ($60) applies with hardware upgrades. It usually takes between 24 and 48 hours for the broadband to be fully activated. I notice you also have a post in the broadband. INFO to 85075 for free if you want your Switching info. Select Netflix Premium to access 4K Ultra HD with compatible devices. QuickStart, set up and connections. Then follow the on-screen instructions. Call 150 from your EE phone. Discover how Virgin Media services are installed. If Virgin Media cabling exists in the area but the property has not been connected previously, then you will need an engineer to come and do the work necessary to get you online. To understand why this may have happened. In some cases, you may be asked to pay a security deposit to get service re-connected following non-payment. You’ll find them on top of the email. Activate a physical SIM when moving from another provider to TelstraVirgin Media last month revealed its new all-in-one steaming TV box, Stream, which is available to buy now. Press Home. Web Safe only works when you’re connected to your Virgin Broadband at home. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. As expected, cable broadband ISP Virgin Media UK has today made their new Virgin TV 360 service (platform) available to all existing customers – irrespective of their TV package – via a quick over the air firmware update on existing v6 boxes (Horizon software), which saves a box swap, but there’s still a one off payment of £. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. on 12-04-2023 11:25. In this case, you'll need to go into My O2 to activate your benefits. What you get in your QuickStart pack depends on what Virgin Media services you ordered. This includes: The Stream box. I think the issue is that the order has not been processed on VM’s side, because it has not been reflected in my account nor activated. A standard service transfer fee of £20 is charged if you take your Virgin Media service with you to your new address, and your monthly charges will stay the same. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 99 per month based on a 30 day rolling monthly cost. Just contact Virgin Mobile At Your Service at 1-888-322-1122 to activate your account using a Top-Up Card or a debit/credit card. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. 0 Kudos Reply. 38 Comments. Find the best spot for the WiFi Hub. Unique you've got your equipment home, her may need some aid setting she. To activate a SIM with Asda Mobile, insert the SIM card into your phone. Set up new equipment, track orders, and activate your My Virgin Media account. C. A power adaptor to plug into the Stream box and a power socket at the wall. Shows available as Catch Up TV are indicated with this symbol: Step 3. We would like to show you a description here but the site won’t allow us. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. I'm still on my previous channels and internet speed. If it's taking longer than that, you should contact Virgin Mobile to follow up on your activation. I don't work for Virgin Media. * Call costs may vary. g. Join Virgin Mobile and we’ll do most of the switching legwork for you, so you can lie back, grab a cool drink, and dream about your new Virgin Mobile phone and plan. Order a new phone or SIM Only plan from us. . How long does an upgrade take to activate? eden2. Once you're with O2, you can contact customer services for both O2 and Virgin Mobile by dialing 202 from your mobile. Thu 15th Dec 2022. We would like to show you a description here but the site won’t allow us. Launch the Apple Watch app on your iPhone and tap Start Pairing. Activating an Asda Mobile SIM card. The time it takes for the SIM card to activate may vary depending on your service provider and other factors, such as network congestion or technical issues. 50) Total Cost. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. on 23-02-2022 12:43. will typically be 12 months from when we activate your . on 07-11-2022 22:17. Renewed my contract in May, Netflix apparently included (as per written contract), no activation email received (even still now), no option to activate it in my account. Once they have signed up to a Virgin Media contract via your unique refer a friend link , you will both earn a cash reward of up to £50. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. 00:05your new00:06virgin tv 360 remote helps you get to00:09the tv you love00:11faster than ever it's designed to sync00:13to your tv00:14automatically so you can control your00:17360 box00:18and your tv with one remote00:21it's got all the usual bits volume00:25mute input selection00:28power button. Sending 160 character messages (that includes spaces) from your mobile phone to another – Virgin Mobiles can’t text landlines. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. Stream Credit is an awesome new perk when customers pay for their entertainment subscriptions through their Virgin Media bill. Community Experts online right now. I've already rebooted the router a few times today including in the last hour and no change. When that’s done, it’ll be online and broadcasting a wireless signal. Subject to paragraph 40 (exclusions), a Communications Provider must pay automatic compensation to a customer if it does not activate a customer’s fixed line or broadband service by 11. from the Street Cabinet to your house, then of course to wire your house up, where you would want everything. However, if you have an existing Virgin Media connection, they offer a self-install package called QuickStart. Virgin Media Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install). This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. £8 a month add-on or at no extra cost. There are five main perks you get for being a Virgin Media and O2 customer: 1. Virgin Media installation: self-install with Quickstart kit The Quickstart kit is. Ask for FREE. Or you may be quicker than average! You won’t be involved the whole time. The timescale is usually 90 days but if there is someone else in the property who hasn't had Virgin Media prior or in the last 90 days they could sign up once the current account has been cancelled. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Delivery Methods. O2 pay monthly customers are not subject to a time limit and can unlock their phone free of charge at any. Racing UK. Browse Virgin Media Virgin Media Community. The handset will detect the original number provided by Virgin Mobile, and will not take any porting request to Virgin Mobile into account. SHARE. 75% min £1. At least 30Mbps download speeds in every room or £100 one-off credit. You can withdrawSimple & easy steps to activate the virgin simHow long does it take to activate my virgin mobile micro sim? 45% - How do you put in an sd micro card in a virgin mobile samsumg intercept? 26% - I have a virgin mobile rumor touch cell phone with the usb cord and a laptop and im tring to put songs i love on the micro sd memory card but when i p?👍 If VM didn't have a monopoly in so many rentals, they'd definitely not have as many customers. 0 Msl code or activation code virgin mobile . Virgin Mobile’s biodegradable SIM cards are the perfect eco-friendly solution for customers whose devices do not yet support eSIMs. 1 Kudo. On average it can take 16 days to create your first bill, in which time you’ll have been receiving services from us. Find out how to order a replacement SIM card by phone or online. Via channel 204 if you’re a Virgin TV 360 customer. Options. Options. When your household is with Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. Virgin Media Set-up Fee: There’s an activation fee of £35. Are these issues still ongoing? If you are also having issues with the broadband service, you may experience some streaming issues on the TV (or disturbances for any service reliant on a broadband connection via TV). Need help activating your Virgin Money credit card online? Here in this video, we will show you quick & easy methods on how to activate Virgin Money Credit C. When you’ve got your QuickStart kit, we’ll activate your account and you can start installing your Virgin Media. And now you should be up-and-running with our faster, smarter and smaller Virgin TV V6 box. Virgin Media last month revealed its new all-in-one steaming TV box, Stream, which is available to buy now. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. * Virgin Media have an Outbound Port Callback team. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. In this case, you'll need to go into My O2 to activate your benefits. BenJM91. Can you help us by answering one of these related questions?Re: Netflix 360 activate. › You can withdraw up to £500 per day, as long as the funds are available in your account. Wait for 24 hours till your SIM card is ready for use. If you’ve got TiVo using your remote go to Home > Apps and Games > All Apps and Games, then select TV Channel Upgrades. We’ll send you a confirmation email or text if we’ve found your. How long does Virgin take to activate?. Virgin Fibre Areas only. EE’s charged up to £8. Open the Netflix app on your Virgin TV box and select the Netflix banner. Solved: TALK MORE ANYTIME Are all call free up to one hour (60 minutes), and if it runs over how long before it appears on the current - 5242858. However, in some cases, it may take up to 24 hours for the SIM card to fully activate. Keep in mind Even if you have a phone socket in your home, you might still need an engineer visit to get your line up and running. Everything you need is posted to you. All the information you need to setup your. B. Ask for FREE. Cancelling Virgin Media broadband over the phone. But you’ll need to get in touch with your provider to cancel if you’re with Virgin Media or another provider that doesn’t use the Openreach network. services. £70. All you need to do is enter your phone number and the 19-digit SIM number (found on the back of the SIM), and Three will get you up and running within two hours. LIONSGATE+ shows a wide range of movies and TV Box Sets, including a number of Original series, many of which premiere the same day as the US. How long does my contract last? Your contract continues unless terminated by you or Virgin Media. How long will my withdrawal take? We aim to process all withdrawals internally within 24 hours. Area reference code is 2 digit long. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 minsHi,I upgraded my Broadband TV and Phone package over a week ago, but it does not appear in my Virgin Media app when logged in. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Mbps average. Virgin Media Store lets you buy the latest and greatest movies and TV Box Sets – often before they come out on DVD. To activate them, call us on 0800 028 0202 or request a call back . steveimp50. this is soul destroying. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Thanks for your post @susanpowell1, and a very warm welcome to our Community Forums! Any speed upgrades should come into effect immediately - unless this is a free upgrade as part of Volt benefits, which can take up to 14 days to process. Baby TV. It’ll only take a minute. uk 3. Accurate And Undamaged Orders. 5. If you have had a Cable service before. TV360 box is then conn. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. My first bill is higher than I was expecting? When your services are installed / activated you’re assigned a billing cycle in our system. Turn your TV on and get connected. I think the issue is that the order has not been processed on VM’s side, because it has not been reflected in my account nor activated. The engineer will bring everything needed to install your Virgin Media services on your chosen day. 3. Point the 360 remote towards the box; Press and hold the TV and 0 button for 10 seconds - this should force pairing; Did that not work? Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Terms and Conditions. If a fault is not fixed in seven days, will I be eligible to receive another unlimited data boost?. Push the white cable (from the old Hub) into the back of the new Hub. For Virgin Media TV, Broadband or Home Phone queries, dial 150 from your Virgin Landline or call 0345 454 1111 from your mobile. . When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Whereby you'll just use the same email address as. on 22-06-2022 18:46. Typically, the activation process can range from a few minutes to a few hours. LIONSGATE+: LIONSGATE+ is a premium On Demand service available on Virgin Media. How long does Virgin Media Broadband take to activate? If you're a new customer, we'll activate your account automatically two days after your QuickStart pack collection or delivery, unless you’ve already completed set up yourself. com etc. Options. Hello I’ve recently upgraded from Hub 3 to Hub 5 and don’t seem to be getting an internet connection. Available to Virgin Media residential broadband customers on M50 broadband or faster. This should also take place within two weeks of your order. The promotion closes at 11. Or you can select the Catch Up & On Demand option from the Home menu and take your pick. If you don’t need to use it for a long time, it might be worth switching it off to save some of its juice for later. Apps and extras. Hi @richam79, thanks for reaching out to us on the Virgin Media forums. There is no button to press to activate it. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I ordered a speed upgrade last Thursday or Friday and still nothing as of today. Excludes broadband faults and broadband network outages. You'll see this icon when we think it'd be helpful for you to pause the video. Disconnected service can take longer to restore and may require a technician fee to come re-activate your service. on 26-07-2023 08:55. 5/5. 215. You can't delete the primary Virgin Media email address until 90 days after ceasing services with Virgin Media. In short, this means that customers will be able to buy Virgin Media and O2 products together, for the first time, and take advantage of new benefits. How long does Virgin Media Broadband take to activate? If you're a new customer, we'll activate your account automatically two days after your QuickStart pack collection or delivery, unless you’ve already completed set up yourself. Upgrading Fibre and TV to Hub 3. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. 2) The issues with your broadband service. Mbps average. Turn your TV on and get connected. Next, wait for the SIM to connect to the Virgin Mobile network. SMS SIMEX <19-20 digit SIM card number> to 55199. Greater than 15%. ago. 27. Thank you! Paulina_Z Forum Team. Can usually be done automatically by ringing the number on the box. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. How long will the QuickStart installation take me? WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. It normally takes no longer than 7 days, however with it being a special promotion the changes will need inputting manually which may explain the delay. If you didn’t get a text message, give our automated line a quick call on 0800 953 9500. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 mins It can take up 14 days from the date your services are activated for the benefits to be applied for both Virgin Media and O2 services, but we normally see the O2 benefit being applied first. You can switch it on by dialling *234#. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Then, select ‘My Numbers’ then ‘Move to eSIM’, and follow the steps to complete your eSIM profile installation. We’ll get in touch to remind you about your engineer appointment. At most it should take 24 hours (that's. When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Back in October 2021 we announced our first joint product that gives customers the best of both Virgin Media and O2. We would like to show you a description here but the site won’t allow us. Suspended service is typically turned back on within 24 hours after the bill has been paid. On average it can take 16 days to create your first bill, in which time you'll have been receiving services from us. Virgin Media this week unveiled its new Stream dongle (Image: VIRGIN) Last month, Virgin Media lifted the lid on its long-rumoured Stream device which offers a "no fuss" way to access Virgin Media TV. We would like to show you a description here but the site won’t allow us. Up to 3 WiFi Pods if needed. Once you're with O2, you can contact customer services for both O2 and Virgin Mobile by dialing 202 from your mobile. When you do receive the activation mail, click the link within that and it'll take you to activation. Mark as New. Connect everything. When you’ve got your QuickStart kit, we’ll activate your account and you can start installing your Virgin Media. 08K; 367; 1. You can also find more information about Volt and how to activate it here. It involves connecting your new phone to a network, transferring your existing phone number (if applicable), and setting up any necessary. Follow the set up instructions, that only play the first time you ring this number. Yikes! To reactivate your account, click on the link "Activate now" above. Shop now. Discover how Virgin Media services are installed. Virgin Mobile – 789 on a phone of ours. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Virgin Media Community Manage Your Account Account - Cable How long does an upgrade take to activate? Options How long does an upgrade take to. Sometimes you may notice that the monthly price for your services has changed. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. They would need to speak to the team on 0800 183 1234. Step 2. Community Experts online right now.